Important Information

When will my puppy go home?

Please UNDERSTAND THAT ALL THE BABIES MUST BE AT LEAST 8 weeks old before they can leave our care. We usually keep them until they are 10 weeks old. The puppy's health comes first.

What vaccines will my puppy have?

Your puppy will have a wellness check by a vet and be given the first 5 in 1 (CDV, CAV1, CAV2, CPIV, CPV) vaccine and 3 dewormings. You will be given paperwork that shows what vaccines they have had and when boosters are due.

Can I schedule a visit to see the puppies?

Yes, we allow visitations after puppies are vaccinated at 8 weeks old. Puppies are very fragile and not protected for the first several weeks of life. We want to keep your puppy safe and healthy until they are vaccinated and ready to go home.

We are always open for Facetime, and video calls, I send pictures and videos weekly if you have a puppy on hold in our home, and I am always available for questions or updates. After you pace your puppy on hold you will have my personal cell number to contact meanytime.

How can I contact customer support?

You can contact customer support by phone at 1-800-555-1234 or by email at [email protected].

What are your business hours?

Our business hours are from 9am to 5pm Monday through Friday.

Do you offer international shipping?

Yes, we offer international shipping to most countries.

Can I return a product if I am not satisfied?

Yes, we have a 30-day return policy for all products.

How can I contact customer support?

You can contact customer support by phone at 1-800-555-1234 or by email at [email protected].